Shipping & Delivery

We are glad to inform you that all orders placed by our EU customers are now shipped from our EU warehouse.

What does this mean for you?

1. Cheaper and faster delivery
2. No customs charges
3. No currency exchange fees- we are also giving you the option to pay in EUR for even greater convenience.

Orders placed before 12 pm Central European Standard Time are being dispatched the same day!

All deliveries are counted in working days.

 

DELIVERY OPTIONS

 * Please note all deliveries are estimated and are not guaranteed. Delays may be created by Covid-19 restrictions.

 

INCORRECT SHIPPING DETAILS AND INSTRUCTIONS

If wrong shipping details are provided during the checkout and the parcel is returned to us as a result of this mistake, we will deduct shipping cost applicable to the order. The refund will be processed once the parcel is returned to our warehouse.

If any of our customers requests to leave the parcel in an unattended place, Skinsider do not take responsibility for any damage or lost products/ parcels after the delivery.

EXTRA NOTES

Delivery normally takes 3-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.

In the unlikely event that your order does not arrive within the specified time, we kindly ask you to contact us via the contact form or using hello@skinsider.co.uk

PLEASE NOTE: the delivery may be impacted by bank holidays within the EU and in a country, the parcel is shipped to. We do not work during weekends or Polish bank holidays. Orders placed on Friday after 12pm CET, Saturday, Sunday or bank holidays will be processed on the following working day.

In addition, we do not take responsibility for any local customs charges that may arise in any of the countries outside the EU.